Privacy policy

Privacy Policy

At Equal, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and purchase details

  • Payment-related information

  • Information you voluntarily provide when contacting customer support

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Confirming orders and contacting you when necessary

  • Providing customer support

  • Processing returns and exchanges

  • Improving our products, services, and website

  • Sending promotional communications where permitted and applicable

  • Preventing fraud or unauthorized transactions

  • Complying with applicable legal requirements

3. Protection of Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

We do not intentionally sell or misuse your personal information.

4. Sharing of Information

Your information may be shared only when reasonably necessary to provide our services, such as with:

  • Courier and delivery partners

  • Payment service providers

  • Website and technology service providers

  • Legal or regulatory authorities where required by law

We do not share customer information for purposes unrelated to our legitimate business operations without appropriate authorization.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings.

6. Marketing Communications

If you provide your contact information or consent to receive marketing communications, we may send you updates regarding new collections, promotions, offers, and other relevant information.

You may request to stop receiving promotional communications at any time.

7. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics tools, advertising platforms, or other service providers. These services may process information according to their own privacy policies.

8. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.

9. Changes to This Policy

Equal may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. Any updated policy will be published on this page.

10. Islamic Principles & Privacy

At Equal, we consider customer information an amanah (trust). We are committed to treating customer information responsibly, honestly, and with respect, in accordance with the principles of trustworthiness, fairness, and ethical business conduct.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way your information is handled, please contact our customer support team through the contact information provided on our website.

Equal — Your Trust Is Our Amanah.