Shipping policy

Shipping Policy

At Equal, we are committed to delivering your order safely, reliably, and within the promised timeframe. We believe in honesty, transparency, and fairness in every transaction.

Order Processing

  • Orders are processed after confirmation and verification.

  • Orders are generally dispatched within 2–4 working days.

  • During sales, promotions, or peak seasons, processing may take additional time.

Delivery Time

  • Delivery across Pakistan usually takes 3–7 working days after dispatch.

  • Delivery times may vary depending on the destination, courier service, weather, public holidays, or other unforeseen circumstances.

  • We will make reasonable efforts to ensure your order reaches you as soon as possible.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any free-shipping promotion will be subject to the terms mentioned in the respective offer.

Order Confirmation

For certain orders, our team may contact you to confirm your order and delivery details. Please provide accurate contact and address information to avoid delays.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Equal cannot be held responsible for delays or additional charges resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team. We will coordinate with the courier service and make reasonable efforts to resolve the matter.

Damaged Packages

If your package appears visibly damaged upon delivery, please notify our customer support team as soon as possible. Where required, photographic or other evidence may be requested to process the claim.

Islamic Business Commitment

Equal believes that fulfilling a customer's order is an amanah (trust). We strive to deal honestly, fulfill our commitments, and communicate transparently regarding shipping and delivery.

Equal — Honest Trade. Fair Dealing. Trusted Delivery.